Customer equity management in a professional player’s agency: how much is worth my current player’s base?

Abstract

Traditionally, basketball players’ agents and players’ agents companies in general take decisions about their represented players based on reports, statistics or even premonitions. The future and potential economic revenues that are obtained from the players are more a desire than a variable to take decisions. A methodology to assess and cluster players from a basketball player agent is provided in this paper. Particularly, when, how much and how to invest in basketball players’ portfolios according to their current and potential value and economic revenues. Data were obtained from one of the most important international basketball players’ agents firm. They represent mainly players and coaches from all around the world, mainly the European and American Professional Championships.